1 reviews | Active since Mar 2017
Security attitude
I entered the Casino complex to attend to a birthday function with friends at the Ten Pin Bowling. I carry a licensed firearm which is concealed with only the bottom part of the holster showing below the sweater I was wearing. The guard at the door advised that I should put the firearm in my vehicle which I advised I am prohibited by law to do. I entered the bowling alley and started playing with my firearm still concealed and on my person. After some time your Security Supervisor, Herbert Mothupi arrived with the guard and 2 x armed Tactical Response guards and advised me that I must leave the premises. I advised him and showed him my license. He said that the Casino rules state that I am not allowed to carry a firearm and that if I don't leave he will call the SAPS. I then called the Duty Manager, Patrick, who arrived but said that he is not responsible as it is a safety issue. I then enquired if there is a safe oj site where I can store my firearm and was advised that there is not. Herbert then again said that I must cooperate or he will call the SAPS. I then left as I don't want to cause a scene where people are enjoying a birthday. I was treated with utter disregard and disrespect and I am not happy with this. When asking to speak with Herbert's manager, he advised me that he is the manager. Poor attitude.
Hi Danie
Thank you so much for taking the time to rate our service at The Ridge – I know how valuable your time is and so appreciate your feedback.
I am so sorry to hear that you had an unfavorable experience during your visit and like to apologies for the late response. I have escalated the matter to our Security Manager and will provide you with feedback as soon as possible.
I really appreciate you bringing the matter to our attention. Our aim is to unleash value in every possible way and your comments do help us continue to ‘up our game’!
Warmest wishes,
Franklin
Hi Danie
Thank you so much for taking the time to rate our service at The Ridge – I know how valuable your time is and so appreciate your feedback.
I am so sorry to hear that you had an unfavorable experience during your visit and like to apologies for the late response. I have escalated the matter to our Security Manager and will provide you with feedback as soon as possible.
I really appreciate you bringing the matter to our attention. Our aim is to unleash value in every possible way and your comments do help us continue to ‘up our game’!
Warmest wishes,
Franklin
