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Brian D

1 reviews | Active since Mar 2009

26 Aug 2017, 18:26

Room preference not honoured

Our preferred room is specified and printed on our booking confirmation, yet Hotel Reception informs us that Central Reservations did not pass this information on to them at the hotel.

0
Replies (4)
The Ridge Casino, Hotels and Entertainment
The Ridge Casino, Hotels and Entertainment's reply28 Aug 2017, 07:03
Official

Good morning Brian,

It seems like your review was published twice.

Could you please let us know at which Hotel this happened so that we can escalate this matter on your behalf to the relevant parties - your review came through to The Ridge Casino in Witbank.

Regards

BD
Brian D's update28 Aug 2017, 10:18
Reviewer Update
Caledon Hotel ( hellopeter glitch records it as Ridge Hotel ;)). Complaint is essentially about Central Reservations not passing on our room preference to the hotel ( hotel told us that, very clearly indeed ). We don't mind the room not being available, but we do mind wasting our time if our requests are not even passed on.
BD
Brian D's update04 Sept 2017, 08:31
Reviewer Update
Never properly dealt with
The Ridge Casino, Hotels and Entertainment
The Ridge Casino, Hotels and Entertainment's reply04 Sept 2017, 10:18
Official

Good morning,

The team is still busy with your query. Once we have feedback I will get back to you.

Regards