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robbertsewilmarie R

1 reviews | Active since Oct 2016

21 Mar 2020, 17:40

Poor management of 100 people limit

Highly disappointed with the management on the 100 people limit.

The security tells you that if you want to play at Prive you can enter (which is great) but then people enter the casino, go to Prive for like 5 mins and then walk into the main casino floor.

If people are standing outside in a queue waiting why is there no management inside preventing those people from entering? Then you cannot say you have a 100 people limitation when people are sneaking in.

It's also a bit unfair for people having to stand in a queue for almost 2 hours with absolutely no one entering because people inside are playing for 6 hours and have absolutely no care in the world with other people.

The casino should put a limit of some sort that you are only allowed to play for 2 hours. Or if you exit the casino floor that you are not allowed to enter again without having to stand in the queue. Cause then I can also say I went out just to draw cash and in the meantime I wasn't even inside yet.

ABSOLUTELY NO ORDER OR MANAGEMENT IN THIS SITUATION. And that is very disappointing for such an establishment

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Replies (1)
The Ridge Casino, Hotels and Entertainment
The Ridge Casino, Hotels and Entertainment's reply05 Aug 2020, 12:24
Official

Hi Wilmarie,

Thank you so much for taking the time to rate our service at The Ridge! We continually strive to improve our offering wherever possible, and your comments help point us in the right direction!

I am so sorry to hear that you had an unfavourable experience during your visit on 21 March 2020. I really appreciate you bringing these matters to our attention so we can resolve them as soon as possible. Please be assured The Ridge does take the customer experience seriously.

We are open daily from 08h00-21h30. Remember: wear a mask at all times, temperature checks at the entrance and sanitize your hands regularly. Follow the link & complete the self-screening in order to fast track your entry: https://bit.ly/3ii4wr6.

Warmest wishes,

Franklin Mutota
CRM manager