Mistreated By "Kate, The Manager"

Poor management from the so called Manager by the name of Kate.

The same slot machine malfunctioned twice while a friend was playing and I was watching. The first time it malfunctions during an excitement of getting a jackpot we called the attendant and she told us about the clause written on the machine about payouts being null and void when the slot machine malfunctions. I understood, as it's written on the machine. My colleagues also understood and acknowledged what the attendant had said.

The attendant opens the machine and writes on a booklet, and then closes the machine saying it's fine now. My colleagues continued playing, and another round of excitement came and the machine malfunctions once again.

We called the same attendant and she says the machine is malfunctioning because it's not closed, she showed us an "S" symbolizing that the machine is not closed. My colleagues argued with frustration with her saying that this machine is denying them a win, why is it malfunctioning when close to winning.

The attendant called the manager by the name of Kate, who came with an entourage of security and started arguing with my colleague then she requested security to forcefully take my colleague out of the building because he was showing emotion and frustration of not being taken seriously as he saw a possible win on he's slot machine as it mulfuntions. Kate continously insisted that security forcefully escort my colleague out of the building and she asks me what happened here. I tell her that I have no idea how this machine works but from the way my colleagues were excited you could see something positive was about to happen and the machine then suddenly malfunctions. She then tells me that I must keep my distance as per Covid regulations, and I'm like, "How madam, are you trying to find ways to chase me out as well cause I've been standing here and you came to me and you telling me I should move back yet there is a wall directly behind me". The colleagues do not know how to speak English properly and she never wanted to hear anything as she already judged them as hood rats, she even kept saying to my colleagues "who do you think are" yet they were showing her their frustration as they were fed up with her telling them where to get off. When she asked me and I spoke to her fluently, she suddenly had no words as I was extremely fluent. And I asked why she treating my colleagues like this, she said they don't know how to speak.

I am extremely unhappy with her service, as well as her mistreating my colleague and I. As a manager she had no place to behave like we are worth nothing and with disgust. She gave no resolution as she didn't care what we had to tell her, all she did was find was to chase us out of the building.

If this is how the ridge casino treats there customers, then it's not a place I would consider or recommend to anyone. Never again I go to that place, there is no remorse nor understanding or even customer service of any kind. They certainly did make me feel like I'm worth nothing and don't belong their.