1 reviews | Active since Dec 2016
*********** Staff
<p>We went to the movies this afternoon and when I asked the lady behind the counter about the movie 'vir die voels' she said that my toddler didnt have to pay. I asked her, "if my son was to watch a different movie that finished before ours, would my son be allowed into our movie for the 15 mins until we finished?" She asked me why he would want to watch a different movie if he could join our movie from the start. She asked me how old he is, I said 11 years old and she showed me the poster and said that he could join us as he is old enough. Please note that this was 45mins before the start of the movie, before the rush started. We proceeded to buy our popcorn and I took my other son to theatre 4 for his movie, Sing. As my husband wanted to go in with our toddler he was stopped at the door and told that my toddler wasnt allowed in. The manager then came and said that I had to leave with him. So please explain to me how this got this far? Please tell me what the hell I was supposed to do while my husband and in laws were watching a movie that we had all bought tickets for? How is it that I have to get into my car and go home with my toddler only to drive back later to fetch my family because I was told that we could watch a movie, then bought tickets only be refused at the door? I have just lost out on 2 hours of quality time with my family who I haven't seen for the 3 months and who knows when I will see them again?!?! I AM LIVID!!! </p>
Good Day Stephne,
Thank you for bringing this matter to our attention. We will investigate it and give you feedback in due course.
Please email your contact details to ***
Kind Regards,
The Ridge Casino Customer Services
Good Day Stephne,
Thank you for bringing this matter to our attention. We will investigate it and give you feedback in due course.
Please email your contact details to ***
Kind Regards,
The Ridge Casino Customer Services
