Hotel Reservation

On Friday 01 Dec 2017, my wife called into Tsogo Sun booking call centre and she wanted to make reservations at River Sun hotel for my family. The calculation worked out on R1995 per night and after the agent did the calculation, my wife responded that she just want to confirm with her mother who is the member if the dates are suitable and the agent did not specify that if the reservation was not immediately confirmed it would NOT be valid and also did not specify that the rates would change. As my wife called back after the initial call and wanted to confirm the reservation she was told that the rate was changed. We are sincerely and are extremely unhappy with the service from such a renown organisation such as Tsogo Sun that the agent does not state clearly to the customer that our rates are subject to change and the reservation will not be valid. As my family planned to visit relatives in the Vaal region for this period for a Festive Reunion, we are not left without a booking. I logged the complaint on the 7th Dec with Tsogo Sun and to date only an inquiry call was received but no resolution or communication thereafter.