Disgusting

We found the establishment on the Internet. Looked great in the picture. After negotiating a long stay rate with Steve he assured that we would be comfortable and only need bring our own pillows. I paid the full amount of R8000.00 into his account .This was from the 10 Jan to 31 Jan. I sent him a message on the morning we left Kimberley to advise what time we were expecting to be in Newcastle. He rep**** saying he would not be available but the chalet would be open. No wonder he was not available. The place looks nothing like the picture on the Internet. We could not sleep in the beds. We slept on the torn dirty chairs. The next morning a cleaner came to ask if everything was okay. (Still no Steve).We informed her of our dissatisfaction and that we would be moving out. Steve called later the afternoon. I then told him that his place was disgusting and he said he would work out what we had to pay for the evening and refund our monies. Today is the 17th February and after he sent me a mail to say he was sorting it out. We have still not received our refund. I have contacted the Web pages he advertises on to advise them of the false advertising