Birthday spoilt

<p>Good day,</p> <p>I wish to bring a matter to your attention</p> <p>Today is the 16th of December(My Wife’s birthday) we have just arrived home from visiting the Ridge Casino.<br />I planned dinner at Billy G that we have heard so much about, specially for my wife’s birthday.<br />We decided to go early and try our luck at the casino, my wife is not a gambler but I convinced her just to try her luck for it was her birthday.<br />Me, my wife and her sister signed up for the casino loyalty card for we were planning to visit frequently this December for we are on leave.</p> <p>We continued to play around in the casino, I spent over a R1000 just myself.<br />My wife had a bit of luck and won R700, she proceeded to the cashier to collect her money.<br />She was then confronted by security personnel and taken to the interrogation room cause it was assumed that she stole the card.<br />She presented her ID document and she was told to wait.<br />My sister in law came to fetch me immediately, when I asked my wife what’s wrong, she told me that she is being treated like a ******** because of what the security personnel are doing to her.<br />I decided to wait a while to hear what the problem was. However this turned out to be longer than I expected, I then went to the customer care desk and asked what was the problem.<br />I demanded to talk to the manager, I saw someone come out the back and walk past me, I assumed she was the manager, she walk past my wife to the interrogation room, I followed to find out what is the problem.<br />She then walk past us again not at any stage identifying herself or introducing herself. I then went back to the customer desk, this is when she approached me and asked me if everything is OK? I responded firmly by saying everything is not OK.<br />My wife’s birthday was ruined, she continued to ask me why are they treating her like a ********, like I mentioned she is not a gambler, first time trying.<br />Her beginners luck turned into a bad dream.</p> <p>I asked the manager that I would like lodge a formal complaint after the matter was sort of resolved. She told me she will give me a piece of paper and a pen so I can write down my complaint, really? <br />A casino not introducing themselves, write down complaints on s**** paper? At first I thought it’s just disrespect but now I am thinking incompetence.<br />I then asked if there is an email address or customer care line? I received (after waiting a while) a piece of paper with two email addresses and a phone number, really? How professional is that? <br />I handed over my card and told the customer care consultant that I don’t intend on returning to this casino.</p> <p>After this ordeal I just wanted to leave, then I thought let’s go have supper and save what we can of the day.<br />After eating dinner I approached the point where I wanted to pay for the meal.<br />My family proceeded to walk out, I told the waitress I would like to pay for my meal, then again there was a problem, I wondered what is wrong with today, it seems that the manager was called and was busy sorting out my bill, I wondered, just to find out the casino was picking up the bill for the meal minus the drinks(that’s not that bothered me) I overheard that we were the topic of discussion because of what happened at the casino.</p> <p>I wish to say the following very firmly, I am not happy with the way we were treated(especially my wife, she doesn’t even know what happened in the restaurant, I just wanted to leave) <br />I do not intend of visiting this casino ever again, please remove my details from your system, I do not want to receive any correspondence of any kind, email, sms etc.<br />I would like to state that this has been the most unprofessional treatment I expected from such a big company.</p> <p><br />A.M. Ladwig<br /> ********** </p>