Bed bugs

Hi Tsogo Sun

On Tuesday 7th of November 2017 i checked in at your Stayeasy Hotel in Witbank in room 0521. i woke up in middle of the night itchy thinking it was because of the heat so i turned on the aircon and itched back to sleep. Now in the morning after taking a Shower i then looked at my pillow and found Imbungulu and that made sense of the itching.

As standard procedure i called reception to come have a look at something and a guy by the name of Themba came in and saw this bug/inserct and apologiesed and requested that i should come down stairs to speak to his superior regarding this incident.

when i got down stairs i asked to rather have breakfast first before talking to them as i was in rush to Lichenburg. Whilst having breaksfast, the two Ladies (superiors) went up to my room without my knowledge or consent.

when i was done eating i went to the reception desk and spoke to Themba and he informed me they were upstairs to check the bug. when they got back they apologised for the incident and asked if they was anything they can do for me and i said i didnt want any money because this was a business trip and my accomodation are normaly booked on my company's behalf by TBA Corporate One of Supervisors said she can provide with a complimentary one night Stay valid for 6 months at either the Ridge Hotel or Stayeasy Witbank. She said she will put this on email yesterday morning and now its already close of buisness day Thursday. im not sure maybe i was too calm about this and took it lightly hence why i've decided to use this platform.

Can you please step in and remedy this situation.