Bad Customer Service

Good day

I had a very bad customer service at the newly opened Sunsquare Cape Town City Bowl. Firstly I had was having dinner in the the restaurant that did not have menu for drinks, the waitress had to run up and down to the bar asking for prices of the drinks that we requested. After dinner I was presented with a bill that had different prices to that which I was told of.

When I complained the manager apologized and promised to have the menu next time. When I thought that was just a minor mistake I was then shocked when I woken up by a telephone call 12 o clock midnight INSISTING that I should come and settle my R200 bill because they are unable to cash up. A bill I am not supposed pay in the first place because it was paid prior to my arrival.

I have never heard of that in my life of being in hotels for so many years that you wake up client in the middle of the night who is booked with you for 7 nights to come a settle a R200 bill.

I was so annoyed as I woke and went downstairs to a Manager called Esther who was not even bothered that I was woken up in the middle of the night. She insisted that I had to pay because the were unable to cash up.

Kindly investigate your Manager Esther and take her to Customer Service Training.

Regards Lerato