kM
keneilwe M

1 reviews | Active since Jul 2019

25 Aug 2021, 07:37

The Residencey Sandhurst

Bad experience of my life. We stayed the for 7 months but we were treated as ****. When we arrived we were told that our rooms will be serviced daily but that never happened. The first month everything was okay but after that the service started lacking, bedding was not changed in time, clean towels started becoming scarce, noise was too unbearable and a lot of unusual deals happening there. We once went 10 days without clean linen, sometimes house keeping does not even show up at all, their linen always have stains and their towels are very old and have holes. They are very quick in reminding you that you owe them but their service sucks big time. People go in and out without being checked, covid protocols is not adhered to and their security sucks. They discuss personal information with their cleaning ladies and you find yourself being the talk of the hotel. Their DSTV packaging is forever having problems and it takes forever for their maintanance to fix things.

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