KM
Kobus M

1 reviews | Active since May 2018

11 Jan 2022, 11:50

Be care full when using The Repair Desk (Woodlands Mall) to replace a cracked screen.

I've replaced my iPhone 11 Pro screen at this The Repair Desk (Woodlands) during December, and they assured me that they are using Apple original parts, which was not the case. I then assumed that my phone will remain water resistant and when some water splashed on the screen the screen leaked water into the electronics and hence broke my facial recognition camera , which is essential for the use of the phone. The iStore subsequently confirmed that they are not using apple original parts. When taking the phone back for a second time I had a new screen fitted (and again asked for apple original parts) and had to pay again (although at half price this time), this did not fix the issue. When talking to the store owner about this situation he said that I should have assumed that when replacing the screen the phone would not be water resistant anymore (this was not communicated to me by anyone in the store). Please don't make the same mistake by using 3rd Party stores & parts - rather pay the extra money and go to the original manufacturer (in my case the iStore).

0
Replies (0)