Regency Hotel NOT 4 stars but GOOD Diner

We stayed at the Regency Hotel in Menlyn in early December. Firstly, when we arrived they had no record of our booking made through Booking.com and we had to show all our confirmation emails. Due to booking us on the spot our party was split but at least on the same floor.

One of the rooms didn't have clean towels and one of the complimentary water bottles already had half of it's water out. We made reception aware and they contacted housekeeping. Over an hour later we went back to reception and asked again (their telephones don't work). They said they'd send someone up. Which did come. We also asked if there was a shuttle service available and they said they have, they will call to arrange this for us. We still await this call. So used Uber.

Later in the second room we saw that the one white pillow had mascara stains on it. And when the pillows were moved, tiny dead gnats and bugs fell out of it. But at least the room was fumigated.

Also don't try contact the hotel on Facebook messenger or on their website form. You'll not receive an adequate or any response.

The staff are very friendly at the Hotel. And the restaurant on premise makes a delicious breakfast and has really good service too.