1 reviews | Active since Mar 2016
Re-occurrence of the same bad service
A stunning establishment, but by all means, the service leaves a lot to be desired. Some of the waiters will give you what they think you should have and not what you want. I ordered a cheesecake & I was told it was finished, but 5 mins later, Muslim ladies ordered and received 2 pieces of cheesecake. This had a touch of ******, but one will pass it off as **************. When I queried, the waiter told me that I can't have the cheesecake because those ladies were \outside customers\" (which meant I didn't matter to them). Mind you, I'm staying there for the entire month, this is my second month and paid in full, which also makes me a paying customer who deserves equal treatment. The revenue I brought in for them doesn't even compare to the \"outside customers\" which I later spotted making their way to their rooms, then I wondered about \"outside customers\". It wasn't the first time because the other day I was given a 3 day old CHOCOLATE cake (pictures available) & the waiter FORCED me to agree that it was VANILLA \"cake of the day\" when I queried. Luckily the restaurant Manager rectified the situation after it had gone sour. Customer Service courses are a definite for the staff here"
