Terrible Defamatory Service and Unwillingness to Help Fix Their Mistakes

My review refers to job number TRRC/011042.

We went to Cellucity Canal Walk, Cape Town to get a cracked screen repaired for a new Samsung S21 Ultra and they fixed it perfectly. Thereafter we made the obvious decision to ask for THE BEST screen protector possible to prevent this from happening again. Shamiel swore to my girlfriend (who helped me because I was sick) that the BEST solution for this not to happen again would be a silicone screen protector as it is more shock absorbent and the screen will not crack again when the protector is app**** (the crack in the screen occured after I had a car accident whilst having a glass protector on the screen). This miracle screen protector started peeling just a few days after it was app**** to the screen. When returning to the store on the 3rd of March (this was the only time I had a lift to the store as I am currently without a vehicle due to the accident) I was not offered either a new screen protector and were told that I would have to pay anothwr R300 for a new one. Upon closer inspection Shamiel saw that I have ANOTHER crack in my screen. After he SWORE that the protector will last and the screen will not crack again unless it is SEVERELY man handled and thrown against the ground... This is not even 1 week, 1 WEEK after Shamiel and The Real Repair Company advised this rediculous miracle screen protector solution. Seeing as a new screen cost roughly R6000 it is preposterous to think that that amount should be paid AGAIN in 1 week. I am someone who tresures their belongings and would OBVIOUSLY handle a device who already suffered a cracked screen incident after a car accident, with the utmost care. The consultant, Shamiel then insinuated in front of other clients in the store that I am lying and that I have damaged the phone which is EXTREMELY unprofessional and defamatory action to take. NO communication or any solution was given with a very bad attitude and I was not once rude, disrespectful or raised my voice or anything to that extent... He just walked away and refused to deal with me further. I am unfortunately, due to covid, in a position where I had to go under debt review and I have lost my business. I had to beg my mother to help me to pay for the screen repair the first time. I am therefore at my wits end about what I am going to do when this R25000 phone and its freshly cracked screen goes totally black and useless and will become my most expensive paperweight in my house. Will The Real Repair Company offer any solution to get help with this unbelievably rediculous matter as well as some retribution for the non-existent, rude and defamatory service I received from the store and Shamiel? I am extremely desperate to have this fixed as I use the phone to work and without it I cannot do any business (my new business is online - the same as the previous one). I thank anyone who can help in any way from the bottom of my heart.

I am happy to send all images I have as proof of the above mentioned incident

Yours Truly Werner Matthysen *** ***