Horrible service and misleading information

My son handed his iPhone in for repairs on Saturday 25 November 2023. On 07 December 2023 after numerous enquiries, the technician called me back to advise that the device was ready for collection.

It was deemed Beyond Economical Repair. I contacted the head office to complain because we were given the run around for 2 weeks only to get negative response. The employee I spoke to gave me a possible reason as to why the handset couldn't be repaired as it was stuck in boot loop. She sounded like she knew what she was talking about and I gave both her and the technician the benefit of the doubt.

She emailed and asked if the device could be sent to head office for further inspection. I did not respond because what was the point.

Today my son finally had a chance to collect his phone only to be told that the device was not in store. They could not tell him where it was. I contacted head office and the lady there also could not advise.

The store manager called me and said the device was at head office because those devices are not repaired in store, it gets sent to head office. The technician is not authorised or experienced to do such repairs. A short while thereafter he called me back to advise that the device was in store ready for collection. He offered to deliver it but I opted to collect it instead.

I emailed once again to express how unhappy I was because I was given the run around and **** to by both the technician as well as the first lady I spoke to. What peeved me even more is the fact that this same employee that was so confident when she told me about her experience with issues pertaining to these types of handsets, now sings a different tune of ignorance and has the audacity to ask who contacted me to collect the device as it was only dispatched to the store today. After I didn't consent forgot to be sent to begin with. She advised if I still have a problem then I should speak to her manager.

My problem is that no one takes accountability for the run around we've been given or the fact that I was misled. Clearly the real repair company is not the real deal. It's obvious that I now question their integrity.