Hennie's Paarl Restaurant Bad Service

First time at Hennies Paarl, just came from them and was serviced by ***nor as the waiter.

Everything started off well and we were seated nicely at our table of choice. Had a good time.

Ordered our drinks before any meals. Drinks came on time. Food came as expected.

My Lady ordered a ****tail and it took longer than expected almost 30 minutes.

Waiter came (***nor) saying they short staff etc. Waiters didn't pitch for shift it's festive she explained trying to give reason as to why thy are short staff. Yet business Continues as normal.

Not a manager / supervisor it sight trying to cover tables and help. 2 waiters running in between 11 tables.

To top it off the total bill for 2 people came down to R452.

Bill said 10% added to total cost for waiters tip.

It also stated the following :

"if you not happy with the service you may remove it"

Well out of generosity I made the full total R490 which I felt was fair at the time.

They waiter ***nor asked me why?

Am I not happy with the service ?

I rep****:

I'm happy with your sevice, but not the business because she was friendly enough.

But what topped it off the waiter (***nor) told me that she has to now pay in a R13 because the bill was R503 including her 10% tip which I feel she don't deserve or at least the business and for having a damn attitude.

A tip is not a must.... Why did ***nor the waiter have to tell me she now has to pay in R13....?????

If I wanted to be "a doos" I would have not tipped her at all. I still tipped her eventhou she took years to serve us with drinks. Checked once if we okay

To be honest I won't go there again.

HIGHLY NOT RECOMMENDED. I AWLAYS TIP I EVEN TIPPED AT NEDERBERG wine estate your neighbours.

Such attitude will cost you your business.

Stop running skeleton staff so that your profit margin is higher but staff are overworked in this festive period.

Demanding tips no ways.