Shocking customer Service

<p>On 1 May 2016, I took friends from Durban to The Raj, for the first time. Being vegetarians, we expected good food, and hospitality. But the service we received was shocking. From the time being seated, we received poor service, we had to beg for cutlery. Our waiter was busy, we asked another waiter to help, but refused to assist. We then asked the manager. He helped with a bad attitude. He didn't even converse with us. If it was us, we won't have given them a tip, but at the Raj, the tip is included in the bill. Should the bill include the tip? Is this the reason customer service is so poor.... </p> <p>We then sent an email, to the restaurant, but till this day, we have not received a response.</p> <p> </p>