Order was incorrect and they don't care

<p>I recently bought a set of rims from "The Racers Edge", it was a set of narrow and wides 7 and 7.5 J rims as per their website information at the time, also in a phone call I was assured that the rims will fit on my car.<br /> <br />Upon delivery I noted that the rims were all the same , I gave the rims a measure and found that the rims were all 7.5J and not 7 and 7.5 as stated on the website , I proceeded to contact them , the gentleman I spoke to confirmed that it was a typo and that the rims are in fact all 7.5J all round, on that same phone call I was informed that I would have to carry the cost of the return as per their agreement "NOTE: CUSTOMERS WILL BE LIABLE FOR THE FULL COST OF THE RETURN OF THE GOODS " I thought , fair enough.</p> <p> </p> <p>The rims were shipped on 10 May 2017 delivered and accepted the Monday 15 May 2017 01:15 PM as per the courier company's logs, I was not contacted by them to inform me that they have received the packages and that they will process my request, by that Wednesday I still hadn't been called to confirm that the package was delivered and that the query will be processed, I had to phone them.</p> <p> </p> <p>I proceeded to phone them the next day again as I did not receive any confirmation, they claimed that the payment systems email was not working (they could have sent me an email, manually), the email came through on that day showing a transaction date 18/05/2017 12:04:31 PM, showing that they did not process it the previous day as they claimed.<br /> <br />On top of all that, I was only refunded the price of the rims, not the courier cost they charged me to deliver the rims to me, I gave them a call to confirm that I might have miss understood the terms and conditions in regards to returning of products , they confirmed that I indeed did, and that in their terms and conditions they state that, they absolve themselves from any responsibility regarding the courier fees, as mentioned before the only clarification regarding the forfeiting of costs was that i need to carry the cost of the return of the product, they kindly apologized and that there is nothing they could possibly do about it, even though this was their fault, absolutely no effort was made in any way from their side.</p> <p> </p> <p>To add insult to injury , they, from the looks of it they double charged for the couriering from them to me , I was charged R750 from Durban to Fourways , when on the Time Freight receipt I received upon delivery stated R438, the courier I used also charged me R450 from Fourways to Durban (But they can't pay me back?).</p> <p> </p> <p>All and all, I would not recommend them , on the off chance they send you the wrong stuff, your fault or not, they won't care.</p>