1 reviews | Active since Aug 2016
INCORRECT RECOMMENDATION-STAFF LACK KNOWLEDGE -WRONG FOOD
On the 27th of Feb i took my 7 week old pup to the Highveld branch. I was recommended and sold puppy food meant for small breed dogs yet they saw that i had a Labrador which is a large breed dog. Being a pet store you would think taking the advice of the staff is a good thing, but no! These guys just stand around the store waiting to make a sale rather than actually give knowledgeable help. There are no excuses for this, i took the puppy into the Petstore so its not a matter of a mistake due to mis-communication or anything, this is just plain down untrained staff ! I have under fed my pup since the 27th of Feb (3 TIMES LESS THAN WHAT SHE SHOULD BE EATING), when i though there was an issue i took her into the vet for a check up, the Vet was shocked to know that i was recommended the wrong product by a pet store that has been operating for some time.
