Bad service understatement!!!!

<p>I returned to The Queen Pet Shop, 8 Logan Avenue, Centurion, for the 3rd time today to get my 4 fish. Not as simple as it sounds... The 1st time I got a seminar speech of 30min on why my fish initially died and had to go clean the tank then come back after 3 days to get the fish. When I returned the second time, (3 days later) the fish I wanted was sick. A bacterial infection called white spot. I was informed that it would take the fish 2weeks to recover from the so called white spot infection. He will order new black moors that will be ready for collection today 8/11/16. The 4th fish was a white Siamese fighter of which they had 2 in stock. The 1 was in the tank with the sick black moors and the other in a separate tank with uninfected fish. I preferred to take all 4 fish together. This already got me fired up but I also understood that the fish being sick could not have been prevented. Again he advised that I should return today (6 days) later to collect all 4 fish. Upon arrival 14:45 he advised that the fish was not yet delivered. This I found extremely disappointing!!!! The first day when they couldn't give me the fish and I told them I will return after cleaning the tank, they took down my details. The least I expected was a phone call from the guy I dealt with to just tell me not to waste my petrol again as they still await the delivery of the black moors. That was clearly too much to ask from the reaction I got from the guy when I asked him that. I have been driving up and down like mad yet no priority to my matter. Then after losing it in the shop he told me "don't stress" I can now give you the fish that originally had white spot. Uhm... they told me 2 weeks for the fish to recover now all the sudden 6 days after my second time to the shop they are all better. Not on!!! None the less, I wanted the fish as I WILL NOT BE RETURNING FOR THE 4TH TIME!!!! While in process of bagging the fish, he told me they also await the delivery of the white Siamese fighter. THAT WAS NOT PART OF THE ARRANGEMENT. The only fish to be ordered was the black moors as the 1 white Siamese fighter was already reserved for me!!! Regardless they sold both. Thanks for wasting my time and petrol. Just a word of advice... talk less and do more for your clients and when you are in the wrong, keep your bad attitude for yourself. I will never recommended any of my friends or anyone for that matter to support them. If this is the way you do business, I truly prefer old management. I believe I have been patient for long enough. My complaint is not unreasonable. I hope someone will address this issue. My active email address is: ********** should you wish to contact me. The guy I dealt with at the shop from day one was Gerhard. </p>