Woodmead store bad service

Went for Iron fitting and ball fitting, The Iron fitting came back that I should get the Titleist T200, I was happy and wanted to start to purchase process but here is why I didn't go through with it, as mentioned I also did the ball fitting, this however left me rather disappointed, They only gave my the Taylormade TP5 ***** to hit with, after the so called fitting I was asked what ball I currently play with (Callaway Chrome soft) where he just said yes that's the correct ball for me, now that not fitting in my opinion, one is suppose to try all the ball and get data thereafter a accurate decision can be made. This however is not my only complaint, I purchase a Taylormade Sim driver, 3 wood and 5 wood, about a year ago, in December 2021 I tried changing the lofts of the 3 wood and 5 wood, The 5 wood was a struggle to get loose and the 3 wood didn't want to come loose at all. I took them to the Woodmead store for assistance, after they struggled for about 10min they manage to hit it loose, we found white substances on the shaft adapter and in the head of the wood, he tried wiping it of but to no avail. He then proceed to tell me its nothing to worry about.... so that fact we had to smash the driver just to get it loose is normal. I proceeded to have a look on forums if anyone else has to same problem as I do, found a side where people complained about it and notified Taylormade about the problem where after the product was replaced. I shared the info with the store but have not yet received a solution at all, just that they are still waiting for feedback.