UNHAPPY PRO SHOP CUSTOMER

At this stage i wouldn't even rate it a star if the site allowed me too. On 24 Novemeber 2018 i ordered 3 Pairs of Sunglasses when the order arrived i only received 1 pair.

I called the first time and spoke to Langa to report the issue of receiving the incorrect amount of goods who promised to get back to me that same day as i bought these as Christmas gifts for my dad and best friend who i play golf with.

It has taken me several phone calls and sending emails trying chase up the matter spending several minutes holding on calls which i now realize was just a waste of my airtime because still today nearly two months later i have not received my goods nor any feedback from them besides the two occasions i managed to call and get through to Langa at online orders.

Like another unsatisfied customer said its not about the money, i paid for something that was advertised by The Pro Shop that was not delivered and so far dealt a bunch of empty promises one as simple "Let me check and ill call or email you back".

Not delivering on goods paid for is one thing but customer service as poor as this or simply not calling or emailing your customer back to keep him in the loop as to how far the process is, is by far the poorest service i have received from anyone. Before this somewhere in the middle of December i wrote an email expressing my dismay on The Pro Shop's online Platform about their service I have received the "SAME OLD" We apologise for the service you have received and someone will contact you shortly From Bibie. Even this response was jus another empty promise.

I had to call again hoping to get hold of someone on the 22 DEC 2018.

I again emailed the 7 JAN 2019 and again the 8 JAN 2019 .

AND STILL IM WAITING. THE QUESTION IS WILL I EVER RECEIVE A RESPONSE OR EVEN BETTER QUESTION WILL I RECEIVE MY GOODS OR WILL IT BE A SORRY SIR WE WE PROCESS A REFUND.