The worst client service at the Pro Shop

HI, I received my order on the 23rd of November 2020. Upon opening the box I noticed that there was a towel missing. I then immediately took a photo and send it to Pro Shop to let them know about the missing towel. They took a week before they responded to the email (query). They did not even check if they missed the towel by mistake, no the blame was directly put on me the client. Because I needed to keep the empty box so that I can tell them if the box was tampered with. If I received feedback from them sooner I would still have had the box. When speaking to them on the phone they are extremely rude and don't want to help in any way. I feel that it is unacceptable to treat a client this way.

This is also not the first time that there was something wrong with a order received from them.

The fault here is not with the client, but with Pro Shop's horrible client service.