1 reviews | Active since Apr 2017

06 Dec 2018, 20:13

The Pro shop online “BUG”

I decided to purchase a pair of Adipures on the Black Friday deal. I specifically bought the pair because of the offer that was the 50% sale.

I waited 7 days and they said it been dispatched and on its way. I started to follow up. The morning Bibie sends me a mail saying my order is packed and will be send

A few hours later a generic mail gets send to me that there is no stock and they are just going to “re-fund” me.

THIS (when I followed up) takes 7 working days. So Three weeks and I have no shoes (leaving for holidays on the 14th)

My issue with this is, the value of the shoes is the value of the shies right, yes you pay less but thats the reason I go for the 50% deal.

So now I mail them and told them I will take a different pair of shoes at 50% discount and if needed I will pay the excess amount if the value is higher (its not about the money) I bought the DEAL.!!

I am STILL waiting to date to get someone to sort out my issue.

Its a joke!!!

Will not buy from THE PRO SHOP agian! And hope plenty of people on the 6 different platforms I am going to post this weekend will see this and NOT support them!

0
Replies (2)
The Pro Shop
The Pro Shop's reply12 Dec 2018, 08:36
Official
Hi Jannie

We sincerely apologise for the poor experience you have received. As discussed we have managed to send two sizes (8.5, 9.5) of Adipures to our N1 City branch that will arrive today. If these sizes are not appropriate we will source the shoes from an alternative region for you or look at an alternative pair. We will ensure you receive the appropriate pricing and that you leave our stores 100% satisfied with your purchase. Your experience is of the utmost importance to us.

We really appreciate you your support and your patience on this matter.

Regards,
The Pro Shop
's update07 Jan 2019, 12:11
Reviewer Update
Hi All At first my experience was NOT great! But they really showed me that service is important in todays life. Although it took a little longer they made a plan and I did receive my shoes and I am very happy. Thanks The Pro shop