The Pro Shop Lynnwood Bridge bad good and service

We bought a brand new Ping Driver with a grip that has a device which connects to your phone doing some great things. The Driver was paid for and collected, the first chance we had to take this Driver to the course was the Friday afternoon before Club Champs. We discovered that the grip was not put on properly and looked like a piece of jelly on top of the Driver. This grip had to be removed (17:00 Friday) in order to use the Driver for the Club champs. Upon removing the grip, we found that about a 5cm piece of tape underneath the grip was loosely kept, not cut or removed but crumbled down in order to put the grip on which made it impossible to play with the Driver in that condition.I wrote an email explaining the level of service delivered to us and nothing was even rep****. Poor service, bad staff, obviously bad management, no type of service recovery, completely inconvenience delivered to us and there is just no level of ethics to explain why this happened.

This experience happened at The Pro Shop Lynnwood Bridge, extremely upset with what they delivered after receiving payment for the product and service.