Terrible online service.

I purchased a new Cobra Fairway Wood on January 15th from the Pro Shop online (order nr 8A75E8F515111). It took longer than week to deliver, which I already thought was quite long. Upon receiving the club, I noticed some damage and discovered it was actually a demo. The Pro Shop agreed to pick the club and replace it with a new club. Again, it took longer than a week for their service provider (Aramax) to pick up the club and I was eventually forced to contact the service provider in Upington myself, after I suggested that they rather use The Courier Guy, that provides better service from Upington. To this day, I don't know if they received the club and when I can expect a replacement.