1 reviews | Active since Jul 2019
Terrible Customer Service Experience
The Pro Shop holds a Lockdown Legendary sale. On the 30th of March, I placed an order for Clicgear 3.5+ Push Cart, charcoal frame and wheel base. The next day, I receive a call from the Pro Shop agent that they do not have stock of the item I ordered.
He then gives me two options available: a.) Arctic frame and lime wheel base b.) Charcoal frame and lime wheel base
I chose option B. Due to the lockdown, no items could be delivered in Level 5 and Level 4 until government allowed all e-commerce deliveries on the 14th of May 2020.
On the 15th of May 2020, I receive another call from the Pro Shop agent that the item I chose is out of stock. Really?!?!?!?!?! Who did you give it too?
Now they only have the arctic one available. Sorry, I am not taking that. Please sort this out.
I would have expected better from the Pro Shop and to be given the item that I paid for as per invoice.
Worst experience ever.
Thanks for bringing it to our attention. We are currently working behind the screens to see if we can source the colour cart you are looking for. We will be in contact soon.
Kind regards
The Pro Shop team
Thanks for bringing it to our attention. We are currently working behind the screens to see if we can source the colour cart you are looking for. We will be in contact soon.
Kind regards
The Pro Shop team
Thank you for contacting me and clarity for the miscommunication.
I am happy to say this issue has been resolved and can't wait to get back to the course.
Thank you for contacting me and clarity for the miscommunication.
I am happy to say this issue has been resolved and can't wait to get back to the course.
Glad we could assist. Thank you for the message. I will pass it on to the store.
Kind regards
The Pro Shop team
Glad we could assist. Thank you for the message. I will pass it on to the store.
Kind regards
The Pro Shop team