1 reviews | Active since Jul 2014
Sales person & his mobile phone
<p>Hi,</p> <p>I visited the The Pro Shop in woodmead on Friday 18 November. I walked in, and I was on a mission to find a set of irons and a fairway and a driver. So I made my way downstairs when I got downstairs was greeted by a salesman, I returned the greeting and started having a look at the pre-owned clubs. I was looking for about 30 seconds, when this salesman asked me if I needed any help. I proceeded to ask if it would be worth changing my current Callaway irons to 'mid handicap' clubs. Before I finished and looked back at the sales person, he was busy on his mobile phone again. </p> <p>I said to him I can see you are busy, I turned and walked away. I didn't see him again, and unfortunately did not get his name. If you have cctv we were in the pre-owned section around 13:30. I was wearing a blue Waterkloof golf club shirt.</p> <p>i was then assisted by Ryan after that, hitting a couple of ***** with 2x clubs I selected. The worst part for me was, the clubs I selected were old, the driver, Mizuno MP630 was launched late 2009 early 2010, and is way over priced. The club looked new at least. The 3 wood was an R11s, looked like it had been dragged behind a vehicle, then the reason given for charging R1200 for it, the price it was traded in on was high.</p> <p>I had a run in with The Golfers Club in 2010, since then I only buy from the Pro Shop. </p> <p>If this is how loyalty is rewarded, I'd rather stop golfing. like Telkom in the end the pro shop is involved. I have made personal friends with sales people in The pro shop in Boksburg. Ken and I played alongside each other during the Benoni Lake Club Champs.</p> <p>i feel that I'm no longer needed as a customer at the Pro Shop.</p> <p>I hope Rhys sees this complaint!</p> <p> </p> <p> </p>
Good Afternoon,
Please accept my apologies for the poor shopping experience. We do have CCTV, but as these things happen, the camera that scans the used is out of action (thanks to your alert we will get it repaired). This morning we again addressed the issue of cell pones with our team members, and hope the culprit will take heed! Can i arrange a discount on the clubs you purchased to get them closer to the price you feel is fair? The main reason for the higher prices is that due to the exchange rate new clubs have become a lot more expensive, and so the used has risen in concert.
Having said this, our prices are still similar for all golf clubs, including used, to those in the USA, which is the cheapest place in the world to buy golf equipment.
We value your support, and want to remain your retailer of choice...
Kind Regards,
Rhys Hughes
Good Afternoon,
Please accept my apologies for the poor shopping experience. We do have CCTV, but as these things happen, the camera that scans the used is out of action (thanks to your alert we will get it repaired). This morning we again addressed the issue of cell pones with our team members, and hope the culprit will take heed! Can i arrange a discount on the clubs you purchased to get them closer to the price you feel is fair? The main reason for the higher prices is that due to the exchange rate new clubs have become a lot more expensive, and so the used has risen in concert.
Having said this, our prices are still similar for all golf clubs, including used, to those in the USA, which is the cheapest place in the world to buy golf equipment.
We value your support, and want to remain your retailer of choice...
Kind Regards,
Rhys Hughes
Good Morning
Thank you for highlighting the exchange rates, and you are absolutely correct - the current selling price is not affected by the exchange rate it was originally sold at. However, as new clubs become more expensive as a consequence of a weaker exchange rate, ured becomes more valuable at the same time.
In answer to your query on complaining - our stores have less authority to offer discounts than i do, and the thing i hate most is leaving a customer unhappy without resolving the problem.
I would be most grateful if you will allow me to reduce the prices we charged you to a point that you feel is fair. I also used to love the atmosphere in the older, smaller stores. Somehow they were more personal and warmer, and there is no doubt that as stores grow bigger they loose something - i guess a compensation is the wider selection etc?
Can i ask you to let me have your phone number so i can give you a ring, and a name to the mails?
Kind Regards
Rhys
Good Morning
Thank you for highlighting the exchange rates, and you are absolutely correct - the current selling price is not affected by the exchange rate it was originally sold at. However, as new clubs become more expensive as a consequence of a weaker exchange rate, ured becomes more valuable at the same time.
In answer to your query on complaining - our stores have less authority to offer discounts than i do, and the thing i hate most is leaving a customer unhappy without resolving the problem.
I would be most grateful if you will allow me to reduce the prices we charged you to a point that you feel is fair. I also used to love the atmosphere in the older, smaller stores. Somehow they were more personal and warmer, and there is no doubt that as stores grow bigger they loose something - i guess a compensation is the wider selection etc?
Can i ask you to let me have your phone number so i can give you a ring, and a name to the mails?
Kind Regards
Rhys