Proshop Online Horror Show

I ordered tshirt online 1st Sep. They said delivery 3 to 5 days. I followed up on the 4th and they said I will receive my order on Monday 7th. I did not get my order on the said date. In the evening of the 7th I sent communication on their online portal, I did not get a response. I followed up today (10th), I was given tracking number with a courier. I phone courier, they say order could not be shipped due to Proshop not having responded to their email to verify my details. I phone woodmead since this is where my order seem to have originated from. Even without listen to what I had to say, on the mention of having shopped online, the call was just pushed through to online when all I wanted was for then to respond to the courier so that my order can be delivered. I think the service if horrific. Maybe they must just stick to traditional brick and mortar shopping.