CF
Ciaran F

1 reviews | Active since Apr 2013

28 May 2020, 14:42

Pro Shop - Dont expect to get the product you paid for

Never order online from the Pro Shop. I placed an order 7 weeks ago, which i only expected to be delivered once lock down measures were softened. Once this is done there was no communication on the delivery status. I tried to contact The Pro Shop to ask the status and change the delivery to my home address, however i couldnt get in contact with anyone. The courier company then contacted me and said they would be delivering that day. I then went out of my way driving 35km to get to this delivery location. Needless to say they never showed. I then phoned the courier company to complain and change the address to my home address and was told it would be delivered the following day. Again no result. I phoned the company again and the driver said he gave the package back to the warehouse. Today my delivery arrived and to top things off this is not the product i ordered. So either they got the product wrong or i have some one elses package.

Terrible customer service, terrible logistics, terrible logistics partner and a clueless company.

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Replies (1)
The Pro Shop
The Pro Shop's reply28 May 2020, 15:38
Official
Hi Ciaran

We escalated this to our online support team and they will be in contact with you soon. Kindly bear with us as we work though our backlog orders. In these unusual times even our courier services was flooded with deliveries. 

Kind regards
The Pro Shop team