Poor service and recycling of goods

This is the second time I have brought this up but as I have had no reply from your web page I will try again. I bought a Ping driver last year from your Woodmead branch did not have the original cover but was given another cover same brand. I bought a Scotty Cameron putter last week from your Boksburg branch and the sales person said that putter has an awesome yellow cover. I joked with him and said I can guarantee you that you will come back to me and say you could not find it. On payment of the putter, he said he could not find it ………and guess what they actually gave me the putter with my old putter cover on it (I traded in some clubs). To me surely the sales man Sir we have your details and as soon as I find it, I will give you a call to come and collect, guess what that never happen. I find this totally disgusting that you can actually do this, what happen to customer service and trying to keep the customer happy, Golf is not a cheap game and when you as an individual are spending money on an expensive item surely you should get what you pay for. Your customer service sucks and I know I am one individual who will not buy from you again and in the bigger scheme my couple of grand that I spend yearly with your branches will make no difference but hopefully you may improve your customer service.