FB
Farrel B

1 reviews | Active since Dec 2017

06 Dec 2017, 14:21

Poor service

I went to the pro shop William Nicol to buy a gift. I don’t play golf. Not one person in the store offered help. I asked if there are sales people on the floor, there are. Not one looked my way. Bad experience.

0
Replies (2)
The Pro Shop
The Pro Shop's reply07 Dec 2017, 10:43
Official

Please accept our sincere apologies. We preach customer acknowledgment and hospitality all the time, but have clearly let ourselves down. We have addressed your experience with the team, but is there anything we can do to assist you with the purchase you were looking to make (ie deliver, offer a discount etc).

We appreciate you alerting us to your poor experience. Without customer feedback we have no yardsticks

Kind regards

Best regards,

The Pro Shop
The Pro Shop's reply07 Dec 2017, 10:43
Official

Please accept our sincere apologies. We preach customer acknowledgment and hospitality all the time, but have clearly let ourselves down. We have addressed your experience with the team, but is there anything we can do to assist you with the purchase you were looking to make (ie deliver, offer a discount etc).

We appreciate you alerting us to your poor experience. Without customer feedback we have no yardsticks

Kind regards

Best regards,