Poor customer service (at best)!

Handed in a club a month ago for the fitment of a new shaft. I was told that the club would be ready two week's later but that they will keep me posted. Not once did I get an update from them and went to the store no less than 5x during this period. Last week their management told me the club would be in the shop on Friday. Today is Tuesday and guess what - no club. Sad that a monopoly such as this drives down customer service and selection. Don't even want to think how much money I have spent with them over the years and so wish that there was more competition in this space.