RA
Radlin A

1 reviews | Active since Sept 2011

30 Nov 2018, 09:27

Pathetic Customer Service - Failure to meet Order

I like most people I am sure got up at 11:45pm to be first online when the Black Friday Specials became available. I purchased the items I wanted checked out and made payment only to be notified a week later the The Pro shop would not be supplying me with the golf clubs I ordered as they had availability issues so I would be receiving a full refund. If the Pro Shop had any sort of integrity as a business they should have sourced the golf clubs I ordered even if the delivery date may have been later but that effort would have pleased me as a customer, instead i just get sent and email with the usual drool these companies come up with the usual sorry for any inconvenience caused.

This is totally unacceptable if an item had availability issues their online system should have immediately notified me that the item was "Out of Stock" now their pathetic administration has caused me to lose out on a good deal!

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Replies (1)
The Pro Shop
The Pro Shop's reply04 Dec 2018, 11:20
Official
Hi Radlin

Our sincerest apologies for the poor experience you have had. We will be contacting you directly to resolve this.

Regards,
The Pro Shop