DM
Daryll M

1 reviews | Active since Dec 2018

05 Dec 2018, 14:52

Online Orders a Joke

Ordered and paid on 23 November and was still waiting for delivery on 3 December.

The staff at the Pro Shop are completely unhelpful and continue to direct customers to DSV, I suppose this is the easy option rather than expose your own incompetence or actually help a customer.

Rhys, why don't you allow customers to rather pay once they receive the goods rather than holding their money for 10 days without delivery and then you can wait for payment to clear in 10 days after delivery.

0
Replies (1)
The Pro Shop
The Pro Shop's reply05 Dec 2018, 15:26
Official
Hi Daryll

I sincerely apologise for the poor customer experience you have received. Please can you forward your order number to ***.

I will follow up on your order and ensure you receive your parcel.

Regards,
Bryden

The Pro Shop