No goods received

I purchased goods online on 24 November from The Pro shop. I never received an email confirmation that the order was placed, but the credit card transaction went through. I queried whether or not my order was received and would be delivered as no email confirmation was sent but payment for the goods was processed. I received conformation from a Pro Shop employee via email that the order was received. After querying the expected delivery time on the transaction I was informed that the driver I ordered was out of stock, it was asked if I would like to rather purchase an 2nd hand driver. The reason for purchasing goods on Black Friday is to get discounted goods that are new, not 2nd hand goods. After phoning the The Pro Shop the 13th December to find out what is going on with the transaction, I was told by one of their employees that she will phone me back within 5 minutes after taking all my details, it has been 5 days since then and I have not heard a word form The Pro Shop. This experience has been utterly distasteful with regards to poor communication and service delivery.