No delivery of purchased item

I purchased a set of clubs online on the on the 30th of November. On Tuesday the 5th of December I received a call from the delivery driver to confirm my address. The package was never delivered. The next two day I received messages to day the package will be delivered. Again no delivery took aplace and since then I have not heard anything. Aramex are impossible to get hold of. If you search on the internet is ridiculous how many low ratings they have. Im not sure if you think this is acceptable? This was supposed to be a birthday present and obviously I did not expect the delivery not to take place. Im not sure how long you have been using Aramex but this is the first time I have had an issue ordering online from you I have sent a message to Woodmead store and also phoned and left my contact details with no reply