No Delivery

They should centralise their online orders to be dispatched from a store that actually can do the work. Fourways and Boksburg put the company to shame.

I placed an online order 2022-06-16 and another on 2022-06-17.

When I tried to follow up on 2022-06-21 with regard to the dispatch of the orders (I needed the items for a function 2022-06-24), no one could give me answers except that order 356552 is being fulfilled by their Boksburg store and order 366083 is being fulfilled by Fourways.

I decided to call the stores on the 22nd since I have no feedback on my orders being dispatched for delivery.

Order 356552 had to call me back because their online department had no idea where or what is happening with it.

Order 366083 the store was apparently supposed to have called me due to the item having to be sourced from the warehouse - NO ONE CALLED TO INFORM ME OR MAKE ARRANGEMENTS.

My gripe is that the company states on your order that your order will be delivered between 3-5 days from order placement. I knew that based on past experience with the Woodmead and Lynwood stores they act swiftly and exceptionally with online orders. So I would have sufficient time to receive the order prior to the 24th.

Oi! Apparently sharing a franchise name does not guarantee or indicate the same level or service delivery throughout. It is now day 5 since I placed my last order - no communication or idea about when the orders will be sent. It is false inaccurate information and service delivery commitment you represent to clients on your website.