No customer service from The Pro Shop Boksburg

Have always been using The Pro Shop. Handed in my son's broken Putter in on the Tuesday 9th Of November, on Thursday they've sent it to Srixon because they can't fit it. Been told it will be ready next week the 17th.no calls no response. I phoned them 3 times. They Don't get back to me. It's. now Saturday the 20th. Still no call or update nevertheless a Putter. .. Thanks for nothing