Hit and miss with online orders

I recently ordered some golf equipment online. The processing time and delivery speed of the order was fast - I am happy with that.

However: - The driver I ordered had the wrong shaft fitted. - I ordered two training drivers, which I am not really fussed about, but, nevertheless: * One was missing some accessories. * The other was a left-handed club - I specified right-handed on the order.

I phoned The Pro Shop online-shopping department shortly after receiving the equipment and notified them of the above issues. They claimed they would reship the order and resolve the issue.

Two weeks later, numerous phone calls later, and numerous false promises of returning my calls, and the issue still has not been resolved.

This is not the first time I have experienced this, and I have heard plenty of similar stories from other golfers.

The logistics of the online-shopping department is a disgrace and is tarnishing the otherwise good name and reputation of The Pro Shop.