False advertising, no delivery and poor communication

I bought a driver on the Pro Shop's website as part of their Black Friday sale (24 Nov), which I paid for with my credit card on the day. I received an e-mail confirmation a few minutes later stating that I will receive my goods within 5 to 7 working days, and if there is a delay, I will be notified. On 7 December (9 working days later) I still did not receive my delivery (or notification) and decided to sent a follow up e-mail to the Pro Shop to inquire about my delivery. By Monday the 11th of December I still haven't heard from the Pro Shop and decided to call rather than to sent another e-mail.

When I spoke to a representative of the Pro Shop I was told that my order will not be delivered because they had a problem with that stock item. I was given the option of a refund or I could spend the money paid on something else, but they would be able to give me the Black Friday special on any of the drivers that are in stock.

So here I was, waiting excitedly for over 2 weeks on an item that they did not intend on delivering to me, and they are also not willing to honor their black Friday discount on another diver in a similar class (which to me constitute false advertising).

In order to put this poor customer experience behind me I asked for a refund. It is now another 4 days later, and guess what, still no refund.

My advice is, if you are going to buy something from the Pro Shop, buy it in-store and rather stay away from their website. At least that way you'll walk out the door with your item or your money.