MS
Marius S
1 reviews | Active since May 2019
27 Mar 2023, 16:34
Epitome of poor customer service
Having to send this message just again highlights your incompetence!!! I provided you with both the references of my orders and yet you only refund one!!! Your company is the epitome of what is wrong with this country. Let me guess last week when there was a national shutdown your company was at the forefront shouting your displeasure from the rooftops!!! Not even to mention the ongoing crisis of loadshedding and how it effects your annual turnover!!! But at the same time when you are task with delivering some sort of customer service you **** the bead!!! Absolutely pathetic Morne van Heerden!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
The Pro Shop's replyOfficial
28 Mar 2023, 09:50Hi Marius
We have investigated this issue and seems was mostly a timing issue. You placed your order 16:39 Friday 17 March which is 21min before closing time and the parcels for that day was already collected. 18 + 19 March is a weekend and our couriers doesn't collect during weekends. 20 March was the national shut down from the EFF and for safety reasons, our couriers informed us that they wont be operating. 21 March was a public holiday and 22 March was the first day your order was picked. Further more, your address is outside the main travel routes which requires more time to be delivered. These are all events / circumstances outside our control. The store will be in contact with you regarding your refund.
Kind regards
The Pro Shop team
We have investigated this issue and seems was mostly a timing issue. You placed your order 16:39 Friday 17 March which is 21min before closing time and the parcels for that day was already collected. 18 + 19 March is a weekend and our couriers doesn't collect during weekends. 20 March was the national shut down from the EFF and for safety reasons, our couriers informed us that they wont be operating. 21 March was a public holiday and 22 March was the first day your order was picked. Further more, your address is outside the main travel routes which requires more time to be delivered. These are all events / circumstances outside our control. The store will be in contact with you regarding your refund.
Kind regards
The Pro Shop team
The Pro Shop's reply28 Mar 2023, 09:50
Official
Hi Marius
We have investigated this issue and seems was mostly a timing issue. You placed your order 16:39 Friday 17 March which is 21min before closing time and the parcels for that day was already collected. 18 + 19 March is a weekend and our couriers doesn't collect during weekends. 20 March was the national shut down from the EFF and for safety reasons, our couriers informed us that they wont be operating. 21 March was a public holiday and 22 March was the first day your order was picked. Further more, your address is outside the main travel routes which requires more time to be delivered. These are all events / circumstances outside our control. The store will be in contact with you regarding your refund.
Kind regards
The Pro Shop team
We have investigated this issue and seems was mostly a timing issue. You placed your order 16:39 Friday 17 March which is 21min before closing time and the parcels for that day was already collected. 18 + 19 March is a weekend and our couriers doesn't collect during weekends. 20 March was the national shut down from the EFF and for safety reasons, our couriers informed us that they wont be operating. 21 March was a public holiday and 22 March was the first day your order was picked. Further more, your address is outside the main travel routes which requires more time to be delivered. These are all events / circumstances outside our control. The store will be in contact with you regarding your refund.
Kind regards
The Pro Shop team
MS
Marius S's updateReviewer Update
28 Mar 2023, 10:06And yet cycle lab that is also part of the same company you are and which uses the very same courier service as you do managed to process orders even after Friday and managed to deliver them on Thursday and Friday that very same week!? Most definitely a timing issues yes! Is it also a timing issue that after I have confirmed my banking details twice for two orders to be refunded that you still send emails and messages asking for details? Is it also a timing issue that you are in the process of refunding only one order and not both!?
MS
Marius S's update28 Mar 2023, 10:06
Reviewer Update
And yet cycle lab that is also part of the same company you are and which uses the very same courier service as you do managed to process orders even after Friday and managed to deliver them on Thursday and Friday that very same week!? Most definitely a timing issues yes! Is it also a timing issue that after I have confirmed my banking details twice for two orders to be refunded that you still send emails and messages asking for details? Is it also a timing issue that you are in the process of refunding only one order and not both!?