Do not support this company, Find alternatives

I have been in contact with numerous agents from the pro shop. let me begin, i broke my callaway epic flash wood 5 wood shaft, a long time ago. the person who sold it to me was a guy by the name of norman he works in the branch in woodmead, i told him that i need a new shaft and he said dont worry he will get me one..... weeks went by and no one contacted me, i sent whattsapps to his cell phone i called the woodmead branch no once not twice but numerous times, still no help. i then went on the online chat to get ahold of anyone who could assist me. i then got ahold of a guy by the name of kyle from the branch in fourways, i explained to kyle that i need a 5 wood shaft for my callaway epic 5 wood, he said no problem he will order me one directly from callaway, anyways kyle phoned me saying my shaft is ready and i can come collect it. when i got to the pro shop in fourways kyle was outside chatting to his friends i had to go to the parking lot and tell him hey man please can you bring me my shaft. i do beleive i was not treated like a paying customer, kyle brought my shaft to me, this was not a 5 wood shaft it was a driver shaft, it had no tip or grip. i told him that this is not what i ordered, he told me that its an extra charge to fit the tip and grip and cut it to size. i was so dissapointed i just paid for the shaft and left. in conclusion i am confident that your staff at you company lack training and respect. please mr owner of the pro shop stop hiring people that will eventually run your buisness in to. i would not even employ kyle and norman if they were the last people on earth. all i wanted was my 5 wood shaft and as of now im still sitting without one. but hey thanks for my driver shaft maybe next time i order a 5 wood shaft from you guys ill get a new putter shaft #useless