1 reviews | Active since Apr 2015
Damaged golf pants and Fairway wood
Good Day<br> On Friday 24/04/2015 I visited the Pro Shop in Woodmead and spent over R5000 on golf equipment and clothing. Upon reaching home in Pretoria, I noticed that the Puma golf pants that I purchased had a tear/cut on the bottom of the left leg.On Saturday I went back to the store and was assisted by a lady named Mahlodi. She asked whether I was wiling to keep the pants provided they offered a discount,to which I agreed. However, management declined this and as this was the only pants in my size,I was quite distraught.It's difficult enough finding golf pants in my size, and they didn't want to even provide a discount.<br> I left the shop, and when I got home, I was ensuring that my equipment was ready for the Sunday round, and while removing the pricing the tags on the fairway woods, the paint peeled off the club shaft.<br> I am aware that this will not affect the performance of the club, but this is ridiculous - New club, never seen the course and the Pro Shop pricing label damages it - Didn't even bother to take this back - too much travelling time to and from Pretoria...guess that's the type of companies that we deal with in South Africa.<br> NB. Mahlodi provided excellent service.
First I would like to apologise for the inconvenience we caused you. Management should have explained better from the beginning that we can not discount sale items further.
I believe that the guys have managed to source you a new #3 hybrid and that it's on the way. Please feel free to play with the current club and we will deliver your new one to your house as soon as it arrives.
Thank you for your patience and for your praise of Mahlodi. I will definately award her with a birdi card which is our internal awards programme.
Yours in golf
Danie Theron
First I would like to apologise for the inconvenience we caused you. Management should have explained better from the beginning that we can not discount sale items further.
I believe that the guys have managed to source you a new #3 hybrid and that it's on the way. Please feel free to play with the current club and we will deliver your new one to your house as soon as it arrives.
Thank you for your patience and for your praise of Mahlodi. I will definately award her with a birdi card which is our internal awards programme.
Yours in golf
Danie Theron
