Bad customer service experience

I placed an online order on the 26th of April, with an expectation to get the order latest 2 weeks. I have had a bad experience with an online purchase from the pro shop before, where I ended driving to the branch and collect it myself(Story for another day). I first called the Woodmead branch, where it was discovered that my order was coming from the La Lucia branch and the person who answered promised to follow-up for me and give feedback, you guessed right, no call came back. I called La Lucia myself and was promised delivery on the weekeknd of the 14th, you guess right again NOTHING! I then called again on Monday 15th and Luckly spoke to a person who does what he says he would and follows up(Wandi was his Name). After almost a Month of rUN arounds, Wandi finally managed to have my order shipped, hopefully it will arive in time for my Son's tournament this coming RAINY Weekend. The customer service is shocking at the pro shop. On another note, a sales rep by the name of Bianca at the Woodmead branch made me buy a wrong size(just to make sales Target) on the 22nd April, promised to order me a correct size and would call me back once received, to date no call has been received. It is disappointing as you expect people in customer service to keep their promises.