Bad customer service

Seriously disappointed with the Pro Shop. Bought at least three full sets of clubs from the Pro Shop over the last 5-6 years. About two months ago I had a bit of bad luck where my bag came loose on the golf cart and my driver of about a year old broke when the bag fell off the cart. As usual I ordered my new driver online from The Pro Shop as the closest Pro Shop is over 3 hours drive from us. I received my new driver as expected, but I usually shorten my driver by an inch. After the first time I played with the driver I made the adjustments to fit my swing, which is +1.0D. I played two rounds with it, before I had a friend who went to Pretoria for the weekend. I sent the driver and 3 wood I had just purchased with him to shorten and re-grip with the multi compound grips I use. I sent my clubs in an old golf bag so that they would be protected. When I received my clubs back Tuesday the shaft was damaged. I gave the Pro Shop Lynnwood a call and they said it was my friend who had to bump the shaft, as they would have definitely noticed it if they had damaged the club. So now I have a he said she said situation. The guy from the Pro Shop advised me that I should put tape on the shaft to try and lessen the damage. I am definitely not putting tape on a shaft that I have only played with twice. He said I could bring the shaft in for inspection, but that he believed it would not change the situation as the damage is also in the middle of the shaft. So it is user error. I am over 3 hours from the Pro Shop Lynnwood. I can't just quickly pop in. He also stated that due to the place of the damage they will also not help me if the shaft completely snaps. My second issue is I had my driver in the +1.0D setting. I made sure that it was in this setting before I sent it, because I know when you change the setting the grip turns as well. When I played today I noticed the setting is back to standard. Now if I want to put the driver back to my setting the grip is not on correctly. Why would you change my settings before putting on the grip. And I know they are going to tell me to just pop by to adjust the grip, but I am over three hours away. This is not possible. Really not happy with this service. Obviously for such a big company you are just another customer. I am definitely taking my business to smaller golf shops going forward where the customer actually matters and where proper service is received.