Complete lack of customer service

I found Dragonfruit SA as a subsidiary of the Pro Health Store in February and decided buy dragon fruit cuttings. I ordered cuttings for about R1500 and paid around the last week of February.

Then I spent a month trying to talk to an actual human. Phone numbers either didn't work or wasnt answered. Email was ignored. Whatsapp only gave me an automated reply telling me to be patient.

On the 13th of March, the order status was changed to say that the order was shipped. It was not.

I spent the next week trying to get information and eventually the order was shipped on the 20th. Until then, the first and only communication I received was a screenshot showing the waybill number.

I received a box of cuttings on the 22nd March. The packing slip, the contents of the box and the order I placed had very few similarities. The quality of most of them was not att all good either.

I sent a message querying this and immediately got a voice note saying that he had personal issues to attend to and that the farm has been broken into and that they were busy moving to another place. He promised that he will send more cuttings to make up for the mistake, so I gave him the time to attend to the problems on the farm.

On the 26th of March, I asked again for an update on WhatsApp, no response but message was seen.

On the 19th of April, I again asked for an update on the shipping and was asked for my order number so the owner could "check with his guy".

On the 20th of April I after asking again, I was told it had shipped. On the 22nd I asked again as I had gotten no tracking number. Was told it shipped. 23rd asked for a waybill number - No response.

On 24th April I asked for a waybill number again. I got the response: "ON FARM TODAY ON FARM TODAY ON FARM TODAY Please send Whatsapp"

Since then I have not gotten any responses from the owner.

The huge range of dragon fruit varieties sold by the owner convinced me to place an order but based on what I received, just do yourself a favour and DO NOT buy anything from them.

The lack of communication and terrible service is even worse than the quality of the cuttings.