CR
Charlie R
1 reviews | Active since Dec 2021
27 Dec 2021, 20:30
PATHETIC SERVICE!
The worst hotel service EVER!! The first night I checked in at 10pm I ordered food via their room service at 11pm I only received my food at 2am after phoning and shouting! The second day I ordered food they only brought one plate of food out of three plates again I had to phone and shout. I have never experienced such pathetic service in my life! I will never ever recommend anyone to book at this hotel !
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Replies (1)
The President Hotel's replyOfficial
28 Dec 2021, 09:13Dear Charlie
Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have read your survey and must admit it saddened me. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you are accustomed to.
Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more.
We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.
Kind regards
Desmond
GM
Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have read your survey and must admit it saddened me. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you are accustomed to.
Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more.
We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.
Kind regards
Desmond
GM
The President Hotel's reply28 Dec 2021, 09:13
Official
Dear Charlie
Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have read your survey and must admit it saddened me. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you are accustomed to.
Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more.
We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.
Kind regards
Desmond
GM
Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have read your survey and must admit it saddened me. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you are accustomed to.
Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more.
We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.
Kind regards
Desmond
GM