Appaling service by rigid staff. False information over the phone.

Went to the President today with my son and husband to swim and have lunch. I PHONED IN ADVANCE to double check the pool is open to the public. We arrive (in bathing suits and all) and are told the pool is not available to us. ‘Hotel is at capacity’ and ‘it is policy’ I am told. I argue with 4 managers, none of which has the initiave to make an exception and allows us to swim seeing as they gave me false information. So back to the car, in traffic, with hungry and hot toddler(who saw the pool, could not swim and was very unhappy). Public holiday ruined. The hotel was not full. There were many sun loungers avaialble. I said they can chase us away if a guest want a lounger. Appaling way to treat the local Capetonians.